In New York City, If You Thought Cable TV, Internet & Phone Services Were Bad, Just Wait Until You Deal With Spectrum
Let’s start out by saying all internet / cable TV / satellite providers are not known for their great customer service. They usually are very good at eliciting complaints.
I’ve previously been a customer of Cablevision, Verizon Fios and Time Warner Cable. No one but stockholders can possibly like these companies.
But Time Warner cable had actually improved their overall service in the last few years and their prices became somewhat reasonable thanks to the good old American free market system known as competition.
Then Charter Communications acquired Time Warner and in 2016 created a merged monster called Spectrum. This new company would be more aptly named after James Bond’s arch enemy Spectre.
I’ll make this short and sweet: Don’t go to Spectrum especially if you are a Time Warner customer.
If you are scratching your head saying to yourself “but Time Warner is now Spectrum as the ads keep proclaiming.” Yes that is true. However if you have been and are currently a Time Warner customer, you are considered a Time Warner Legacy customer. You have a plan and pricing that end when you switch to a Spectrum plan.
Getting slightly personal, when I called to adjust the new $300+ Spectrum bill which for the previous 3 years under Time Warner had been a little over $100, Spectrum gave me a price, tax included of $128. I grudgingly accepted because Fios was even more. But when the new Spectrum bill arrived the price given was not honored. It was higher. Calling Spectrum’s customer service, retention and billing departments and having several people who have a first name only acknowledge that I was given a $128 price, but there was “nothing that their system could do about adjusting future bills,” was mind boggling. The new pricing and package I was under was a Spectrum plan.
There lies the most important part of this complaint process. Discovering that I was no longer a Time Warner Legacy customer when I switched plans. Who knew there was such a thing?
Unfortunately for the consumer they might also neglect to tell you (as they didn’t tell me at the time they switched me), your “really great” Spectrum Silver price plan removes you from anything to do with Time Warner.
This means the internet speed, channels you receive, and other features you had as a Time Warner Legacy customer change, just not necessarily for the better.
Spectrum’s ads say they are “redefining what a cable company can be.” True, if you define cable companies as satanic or possibly secretly run by Spectre.
For me, dealing with Spectrum has been like dealing with Satan. Only when you make a deal with Satan you know you’re eventually going to hell. With Spectrum I immediately went to customer frustration hell.
What will I do next? I’m dropping Spectrum, getting a digital antenna to get about 30 free channels broadcast locally and a Netflix account. As far as internet goes, that still has to be figured out.
I told the reps at Spectrum I would do something about what I consider deceitful dealings. They didn’t seem to care.
Money and customers lost is what they care about.
So I advise you, cut the cable and find an alternative.